Frequently Asked Questions
What is the MyConsumables app?
MyConsumables is an all-in-one platform for Australian pharmacies, NDIS and Support at Home participants, providers, and delivery teams. It helps you manage consumables, orders, funding, DAA packing, special orders, and deliveries in one place.
Who can use the MyConsumables app?
Pharmacies, NDIS and Support at Home participants, providers, coordinators, and delivery drivers. Each user sees the tools that match their role.
What should I do if I have a problem, and how fast will you reply?
Use in-app Customer Support in your Profile, or email support@myconsumables.com.au. We aim to respond to app-related enquiries within 24 hours.
What are the pharmacy plans?
Starter is $0/month and is fully managed by MyConsumables. Growth and Full Control are $320/month and add tools such as POS integration, Xero, MyDAA, and delivery routing. IPA and National Pharmacies members may be eligible for special pricing. Current details are on our Pharmacies page.
How do I get started?
Pharmacies can book a demo or register on our website — Starter sign-up needs no credit card and there are no lock-in contracts. Participants and providers can download the app or sign in on the web, and providers can invite the participants they support.
Is the app free?
The app is free for participants, providers, coordinators, and delivery drivers. Pharmacies can start on a free Starter plan, with optional paid plans for more features. You only pay for the consumables you order, which can usually be funded through NDIS or Support at Home.
Is the app available now?
Yes. MyConsumables is live. Pharmacies can book a demo or sign up on our website. Participants, providers, and drivers can download the app from the App Store or Google Play.
Do I need to be NDIS registered?
No. Starter and Growth are for pharmacies that are not NDIS registered. Full Control is for NDIS-registered pharmacies that want to bill participants and providers directly and keep 100% of sales revenue.
What systems does MyConsumables connect to?
Depending on your pharmacy plan, you can connect your POS, Xero for invoicing, and Stripe for payments, so in-store scanning and accounts stay in sync.
How is my data protected?
We handle personal and NDIS information under the Australian Privacy Principles. Data is encrypted in transit and sensitive data is encrypted at rest, access is restricted, and payments are processed by Stripe. Full details are in our Privacy Policy.
